Privacy Policy

Effective Date: July 21, 2026
Last Updated: July 21, 2026

WeDriveYouUnhappy.com respects the privacy of its visitors, registered users, contributors, fact checkers, issue owners, business representatives, and other people who interact with the website.

This Privacy Policy explains how information is collected, used, stored, disclosed, published, and protected when you access or use WeDriveYouUnhappy.com.

The website is operated by:

Site Operator: Toby Alan Dion
Mailing Address: 712 H Street #1904, Washington, DC 20002

In this Privacy Policy, “Site,” “we,” “us,” and “our” refer to WeDriveYouUnhappy.com and its Site Operator. “You” and “user” refer to anyone who visits, registers for, submits information to, communicates through, or otherwise uses the Site.

By using the Site, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

WeDriveYouUnhappy.com.
User registration and authentication.
Email and telephone login systems.
Story-submission forms.
Vehicle, fact, issue, and evidence records.
General contact forms.
Correction and response forms.
“Settle This and I Go Away” forms.
Administrative and fact-checking systems.
Emails, text messages, and other communications with the Site.
Files, photographs, videos, recordings, documents, and other materials submitted to the Site.
Security, analytics, hosting, and operational systems used to support the Site.

This Privacy Policy does not govern independently operated third-party websites or services that may be linked from the Site.

2. Information We Collect

The information we collect depends on how you interact with the Site.

A. Contact and Account Information

We may collect:

Your name.
Display name.
Email address.
Telephone number.
Mailing address when voluntarily provided.
Company or organization.
Job title or role.
Account role and permissions.
Preferred contact method.
Public identity preference.
Internal user identification number.
Account creation and modification dates.
Authentication and account-status records.

The Site’s internal user identification system is separate from WordPress user accounts.

B. Authentication Information

The Site may allow you to log in by entering an email address or telephone number and receiving an authentication link or code.

We may collect and retain:

The email address or telephone number used to authenticate.
Authentication request dates and times.
Whether an authentication link or code was delivered.
Whether the link or code was successfully used.
Link or code expiration records.
Failed login attempts.
Device and network information associated with authentication.
Security and fraud-detection records.
Consent and opt-out records.

Authentication links and codes should be treated as confidential. Do not forward or share them with another person.

C. Story, Vehicle, Fact, and Issue Information

When you submit a story or create a record, we may collect:

Vehicle make, model, year, trim, mileage, and vehicle identification number.
Purchase, sale, financing, repair, warranty, insurance, and claim information.
Dealership, repair facility, insurer, lender, manufacturer, or other business information.
Names and roles of people involved.
Dates, locations, timelines, and event descriptions.
Amounts paid, claimed losses, expenses, estimates, and damages.
Account numbers or claim numbers that you voluntarily provide.
Communications between you and the parties involved.
Your requested resolution.
Whether an issue has been resolved.
Verification, review, correction, and publication status.
Relationships between vehicles, facts, issues, users, companies, and events.
Notes created by administrators or fact checkers.

Do not submit complete Social Security numbers, complete financial-account numbers, passwords, authentication codes, or other information that is not reasonably necessary to document your experience.

D. Submitted Documents and Media

We may collect files and media you submit, including:

Purchase agreements.
Repair orders.
Estimates.
Invoices and receipts.
Warranty documents.
Insurance records.
Financing documents.
Emails and letters.
Text-message or chat screenshots.
Photographs.
Videos.
Audio recordings.
Inspection reports.
Police reports.
Court records.
Government complaints.
Public records.
Witness statements.
Other supporting evidence.

Submitted files may contain metadata, including:

File name.
File type.
File size.
Creation or modification date.
Device information.
Location information.
Author or owner information.
Embedded identifiers.

You should remove unnecessary metadata and sensitive information before submitting a file.

E. Communications

We may collect communications sent through:

The general Contact page.
Email.
Telephone.
Text messaging.
Story-submission forms.
Correction or dispute forms.
Business-response forms.
Resolution forms.
“Settle This and I Go Away” forms.

These records may include:

The sender’s identity and contact information.
The organization represented.
The sender’s authority or relationship to the issue.
The issue involved.
The proposed response or resolution.
Attachments.
Dates and times.
Delivery and status records.
Administrative notes.

F. Information About Other People

A submission may contain information about:

Dealership employees.
Repair-facility employees.
Insurance representatives.
Attorneys.
Witnesses.
Vehicle owners.
Drivers.
Passengers.
Family members.
Business representatives.
Other persons connected to an issue.

Only submit information about another person when it is reasonably necessary to document the matter and you are legally permitted to provide it.

Do not submit unnecessary personal information about uninvolved individuals or children.

G. Information Collected Automatically

When you visit or use the Site, our systems and service providers may automatically collect:

Internet Protocol address.
Approximate location derived from an Internet Protocol address.
Browser type and version.
Device type.
Operating system.
Language preference.
Referring page or website.
Pages viewed.
Links clicked.
Date and time of access.
Session duration.
Authentication activity.
Error and diagnostic information.
Security events.
Cookie and similar technology identifiers.
General interaction information.

We use this information to operate, secure, diagnose, maintain, and improve the Site.

H. Information Obtained From Other Sources

We may obtain information from:

Public records.
Government websites and databases.
Court records.
Law-enforcement records.
Regulatory agencies.
Publicly available business information.
Public social-media posts.
News reports.
Other contributors.
Witnesses.
Businesses or people responding to an issue.
Service providers.
Other lawful sources.

Information obtained from another source may be combined with information you submit.

3. How We Use Information

We may use collected information to:

Create and manage user accounts.
Authenticate users.
Assign and enforce user roles.
Receive and process submissions.
Connect submitted facts to vehicles, users, issues, and related records.
Review stories and supporting evidence.
Verify identities, facts, dates, documents, communications, and expenses.
Contact contributors for clarification.
Contact people or businesses discussed in a submission.
Request a response, correction, explanation, or supporting evidence.
Determine whether content should be published.
Publish approved stories, facts, evidence, responses, and updates.
Apply verification, disputed, corrected, resolved, public, or private labels.
Process correction and removal requests.
Route resolution inquiries to the appropriate issue owner.
Blind-copy the Site administrator on resolution communications.
Maintain an editorial and evidentiary history.
Prevent fraud, impersonation, abuse, and unauthorized access.
Investigate security events and Terms-of-Use violations.
Enforce the Site’s agreements and policies.
Comply with legal obligations.
Establish, exercise, or defend legal rights.
Maintain backups and disaster-recovery systems.
Operate, analyze, troubleshoot, and improve the Site.
Communicate policy, security, account, submission, and administrative updates.
Protect the Site, its users, and other people.

4. Public and Private Information

Some information submitted to the Site is intended for publication. Other information is collected for private verification, administration, security, or communication.

Information That May Be Published

Subject to editorial review, we may publish:

Your story.
Your selected public name or identity.
Vehicle information.
The names of involved businesses and representatives.
Dates, locations, timelines, and descriptions.
Financial amounts relevant to the issue.
Photographs, videos, documents, or excerpts.
Communications relevant to the issue.
Supporting evidence.
Verification notes.
Company responses.
Disputes, corrections, and updates.
Resolution information.
Public records.
Editorial summaries and context.

Information Generally Kept Nonpublic

Unless disclosure is reasonably necessary or legally required, we generally do not intentionally publish:

Authentication links or codes.
Account security information.
Internal user identification numbers.
Internal administrative notes.
Unpublished drafts.
Complete telephone numbers.
Private email addresses.
Complete home addresses.
Complete financial-account numbers.
Passwords or security credentials.
Unnecessary identifying information about children.
Unredacted sensitive records collected solely for verification.

A user’s private information may still be disclosed as described elsewhere in this Privacy Policy.

5. Public Identity and Anonymity

The Site may allow a contributor to request publication using:

A full legal name.
A first name and last initial.
A display name.
An anonymous public label.

We may require your actual identity and contact information for private verification even when you request anonymous public display.

We cannot guarantee anonymity.

Your identity may be inferred or discovered from:

The events described.
Vehicle information.
Photographs or videos.
Documents.
Court or government records.
Communications.
Geographic information.
Responses from businesses or other people.
Information published elsewhere.

6. Sharing Information With Parties Involved in a Story

To verify a submission or obtain a response, we may share relevant information with:

A dealership.
A repair facility.
A vehicle manufacturer.
A warranty or service-contract company.
A lender.
An insurance carrier.
An attorney.
A government agency.
A witness.
A person or business discussed in the submission.
An authorized representative of an involved party.

This may include portions of your story, supporting documents, your allegations, requested corrections, and questions concerning disputed facts.

We will attempt to respect your public identity preference, but we cannot promise that the people or businesses involved will not identify you.

Do not submit information you require us to keep confidential.

7. “Settle This and I Go Away” Communications

Each published issue may include a “Settle This and I Go Away” contact feature.

When someone submits that form:

The message may be sent to the user who owns the issue.
The Site administrator may receive a blind copy.
The sender’s identity and contact information may be disclosed to the issue owner.
The sender’s company, role, authority, message, and attachments may be disclosed to the issue owner.
The issue number, title, and URL may be attached automatically.
The Site may retain the communication and delivery records.
Administrators may review the communication for moderation, security, abuse prevention, and documentation.

The Site provides the communication system but is not automatically a party to a negotiation or settlement between an issue owner and another person or business.

8. How We Disclose Information

We may disclose information in the following circumstances.

A. With Your Direction or Consent

We may disclose information when you ask us to do so, authorize the disclosure, or submit information for public publication.

B. To the Public

Content approved for publication may be made publicly accessible and may be:

Indexed by search engines.
Shared through social media.
Quoted or discussed by other people.
Copied, downloaded, photographed, or recorded.
Preserved by archives or caching services.
Republished by third parties.

We cannot control information after it becomes public.

C. To Service Providers

We may disclose information to service providers that help us operate the Site, including providers of:

Website hosting.
Database hosting.
Cloud storage.
Content delivery.
Backups and disaster recovery.
Email delivery.
Text-message delivery.
Authentication.
File storage.
Cybersecurity.
Spam and abuse prevention.
Analytics.
Website development.
Technical support.
Legal, accounting, and administrative services.

Service providers may access information only as reasonably necessary to perform services for us, subject to applicable contracts and legal obligations.

D. To Administrators and Fact Checkers

Authorized administrators, fact checkers, contractors, and personnel may access information according to their assigned roles and legitimate operational responsibilities.

Site administrators may access, review, edit, verify, reassign, restrict, publish, or remove records as permitted by the Site’s policies.

E. For Legal and Safety Reasons

We may preserve, use, or disclose information when we reasonably believe doing so is necessary to:

Comply with a subpoena, warrant, court order, or legal process.
Respond to a lawful government request.
Comply with applicable law.
Protect the rights, safety, property, or security of the Site or another person.
Investigate fraud, impersonation, threats, abuse, or security incidents.
Enforce the Terms of Use.
Address copyright, privacy, defamation, or other legal complaints.
Establish, exercise, or defend legal rights.
Preserve evidence.
Prevent or investigate unlawful conduct.
Report a credible threat, child exploitation, or other legally reportable material.

When appropriate and legally permitted, we may notify the affected user before disclosing information in response to legal process.

F. Business Transfers

Information may be transferred as part of:

A merger.
An acquisition.
A financing transaction.
A reorganization.
A sale of assets.
A change of control.
A transfer of Site ownership or operations.
A bankruptcy or similar proceeding.

Any successor will remain subject to applicable law and the privacy commitments governing the information at the time of transfer, unless users are properly notified of a change.

9. We Do Not Sell Personal Information

We do not sell personal information for money.

We do not operate as a data broker.

We do not knowingly disclose personal information to third parties for their independent direct-marketing purposes.

We do not knowingly share personal information for cross-context behavioral advertising.

Publishing information as part of a user-submitted story, verified issue, response, public record, or editorial report is not intended to constitute the sale of personal information.

If our practices materially change, we will update this Privacy Policy and provide any notice or choice required by applicable law.

10. Cookies and Similar Technologies

The Site may use cookies, local storage, pixels, logs, and similar technologies.

These technologies may be used for:

Authentication.
Session management.
Security.
Fraud prevention.
Remembering preferences.
Saving incomplete form information.
Measuring Site usage.
Diagnosing errors.
Maintaining Site performance.
Understanding which pages and features are useful.

Essential Technologies

Some cookies and similar technologies are necessary for the Site to function. Disabling them may prevent login, form submission, or other Site features from working.

Analytics Technologies

The Site may use privacy-conscious analytics to understand general Site traffic and performance.

Where required, optional analytics technologies will be subject to appropriate notice or consent controls.

Browser Controls

Most browsers allow you to block or delete cookies. Blocking cookies may affect Site functionality.

11. Global Privacy Control and Do Not Track

Some browsers transmit Global Privacy Control or Do Not Track signals.

Because we do not sell personal information or share it for cross-context behavioral advertising, an opt-out signal generally does not change those practices.

Where applicable law requires recognition of a valid browser-based opt-out preference signal, we will process the signal as legally required.

The Site may not respond to older Do Not Track signals that do not communicate a legally recognized choice.

12. Email Communications

We may use your email address to send:

Authentication links or codes.
Account-security notices.
Submission confirmations.
Requests for supporting information.
Publication-status updates.
Correction or dispute notifications.
Resolution inquiries.
Responses to messages.
Policy notices.
Administrative communications.

Transactional and security messages are necessary to operate your account and are not marketing messages.

You may request removal of your email address from nonessential communications through the Contact page. Removing your email address may prevent email-based login or account recovery.

13. Text Messages and Telephone Numbers

When you provide a telephone number and request telephone-based authentication, you authorize us and our service providers to send transactional text messages or calls necessary to:

Deliver login links or authentication codes.
Confirm account activity.
Provide security notices.
Respond to a communication you initiated.
Deliver submission or resolution-related notices you requested.

Message and data rates may apply.

Message frequency will vary based on your activity.

You may reply STOP to supported text-message programs to stop further messages. Stopping text messages may prevent telephone-based authentication and may require you to use email authentication instead.

You may reply HELP where supported or contact the Site administrator through the Contact page.

Consent to receive marketing messages is not a condition of submitting a story or using the Site. Marketing messages, if offered, will require any separate consent required by law.

14. Automated and Artificial-Intelligence-Assisted Processing

The Site may use automated or artificial-intelligence-assisted tools to help:

Organize submitted information.
Extract dates or document text.
Transcribe audio or video.
Identify duplicate records.
Categorize vehicles, facts, and issues.
Detect spam, malware, abuse, or suspicious activity.
Flag possible sensitive information.
Compare statements with supporting evidence.
Assist with summaries, timelines, or administrative review.

Automated tools may make mistakes.

The Site should not rely solely on an automated tool to make a material publication, account, verification, or enforcement decision when human review is reasonably appropriate.

Submitted information processed through a third-party artificial-intelligence provider will be subject to contractual, technical, and access controls reasonably appropriate to the information involved.

15. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention decisions may consider:

Whether an account remains active.
Whether a submission is pending.
Whether content has been published.
Whether an issue remains unresolved.
Whether information is needed for verification.
Whether a correction, dispute, or legal claim exists.
Evidence-preservation needs.
Security and fraud-prevention needs.
Backup and disaster-recovery requirements.
Contractual obligations.
Legal, tax, accounting, insurance, or regulatory requirements.
The public interest in maintaining an accurate publication history.

Published Content and Source Records

Published content and associated source records may be retained for an extended period, including after an issue is resolved or removed from public display, when reasonably necessary to:

Preserve editorial history.
Document the factual basis for publication.
Preserve corrections and responses.
Defend legal rights.
Demonstrate contributor consent.
Maintain evidence.
Prevent fraudulent resubmission.
Comply with legal obligations.

Some records may be retained indefinitely when they form part of the Site’s permanent editorial, historical, or legal record.

Deleted or Closed Accounts

Closing an account does not necessarily delete:

Published content.
Evidence supporting published content.
Legal or security records.
Consent records.
Resolution communications.
Corrections.
Administrative history.
Information contained in backups.

Backup copies may remain until they are overwritten or securely deleted through the normal backup lifecycle.

16. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Safeguards may include:

Access controls.
Role-based permissions.
Authentication controls.
Encryption during transmission.
Encryption of selected stored information.
Logging and monitoring.
Backups.
Software updates.
Malware protection.
Network security.
Vendor review.
Security testing.
Incident-response procedures.
Limiting access to people with a legitimate operational need.

No website, database, transmission method, or storage system can be guaranteed completely secure.

You are responsible for:

Maintaining control of your email and telephone accounts.
Protecting authentication links and codes.
Reporting suspected unauthorized access.
Redacting unnecessary sensitive information.
Keeping copies of original evidence.

17. Security Incidents

If we discover a security incident involving personal information, we may:

Investigate the incident.
Take steps to contain it.
Preserve relevant records.
Notify service providers.
Reset or restrict account access.
Notify affected individuals when appropriate.
Notify regulators, law enforcement, or other authorities when required.
Take other steps reasonably necessary to reduce harm.

Any notice will be provided in the manner and within the time required by applicable law.

18. Children’s Privacy

The Site is not intended for account holders or contributors under 18 years old.

We do not knowingly allow a child under 18 to create an account or independently submit a story.

A parent or legal guardian may submit information involving a child when legally authorized, but should provide only the information reasonably necessary to document the matter.

Do not submit:

A child’s full date of birth.
School schedules.
Unnecessary medical information.
Unnecessary home-address information.
Information that could create a safety risk.
Photographs or video that should not be publicly displayed.

If you believe a child has provided personal information without appropriate authorization, contact the Site administrator.

19. Sensitive Personal Information

The Site is not designed to collect highly sensitive personal information unless it is genuinely relevant to a submitted issue.

Avoid submitting:

Social Security numbers.
Complete financial-account numbers.
Complete payment-card numbers.
Passwords or security codes.
Biometric identifiers.
Precise real-time location information.
Unnecessary medical or health information.
Sexual or intimate information.
Immigration records.
Private information about children.
Information revealing protected personal characteristics when unrelated to the issue.

We may restrict, redact, delete, or decline to publish unnecessary sensitive information.

20. Your Privacy Choices

Depending on your account and the information involved, you may:

Update your contact information.
Change your public display preference.
Correct inaccurate account information.
Request access to certain personal information.
Request a copy of certain submitted information.
Request correction of inaccurate information.
Request deletion of certain nonpublic information.
Request account closure.
Request removal of a telephone number or email address.
Withdraw consent for optional communications.
Object to or restrict certain processing where applicable.
Submit a correction or removal request concerning published content.

These rights are subject to:

Identity verification.
Other people’s rights.
Editorial and legal exemptions.
Evidence-preservation requirements.
Security requirements.
Record-retention obligations.
Applicable law.

A privacy deletion request does not automatically require deletion of published editorial content, public records, evidence supporting a publication, dispute history, or information necessary to establish or defend legal rights.

21. State Privacy Rights

Residents of certain states may have additional rights under applicable privacy laws.

Depending on the law and whether it applies to the Site Operator, those rights may include:

The right to know whether personal information is processed.
The right to access personal information.
The right to obtain a portable copy.
The right to correct inaccurate information.
The right to request deletion.
The right to opt out of the sale of personal information.
The right to opt out of targeted advertising.
The right to opt out of certain profiling.
The right to limit certain uses of sensitive personal information.
The right to appeal a denied privacy request.
The right not to receive unlawful discriminatory treatment for exercising privacy rights.

The Site does not sell personal information or use it for targeted advertising as described in this Policy.

Submitting a Privacy Request

Submit a request through the Site’s Contact page and clearly label it:

Privacy Request

Include:

Your full name.
The email address or telephone number associated with your account.
The state in which you reside.
The right you wish to exercise.
Enough information to identify the relevant account or submission.

Do not send copies of identity documents unless requested through an appropriate verification process.

Verification

We may verify your request by:

Sending a confirmation link or code.
Asking you to authenticate through your account.
Comparing information you provide with existing records.
Requesting additional information reasonably necessary to prevent unauthorized disclosure or deletion.

We will use verification information only to evaluate and process the request, prevent fraud, and maintain legally required records.

Authorized Agents

Where permitted by law, an authorized agent may submit a request for you.

We may require:

Proof of the agent’s authority.
Direct confirmation from you.
Verification of your identity.
Verification of the agent’s identity.

Appeals

Where applicable law provides an appeal right, you may appeal a denied request through the Contact page by clearly labeling the message:

Privacy Request Appeal

22. California Privacy Notice

This section applies to California residents to the extent California privacy law applies to the Site Operator or requires the disclosures below.

During the preceding twelve months, the Site may have collected the categories of information described in this Privacy Policy, including:

Identifiers.
Contact information.
Internet and network activity.
Account and authentication information.
Commercial and transaction information.
Vehicle and claim information.
Photographs, audio, video, and electronic records.
Professional or employment information voluntarily provided.
Approximate location information.
Sensitive personal information voluntarily included in submissions.
Inferences drawn for verification, organization, moderation, or security.
Information contained in public records.

The sources, purposes, and categories of recipients are described throughout this Privacy Policy.

We do not sell personal information.

We do not knowingly share personal information for cross-context behavioral advertising.

We do not knowingly sell or share the personal information of consumers under 16 years old.

We do not use sensitive personal information to infer characteristics about a person for advertising purposes.

California residents may submit applicable requests using the procedure in the State Privacy Rights section.

23. Nevada Privacy Rights

Nevada residents may submit a verified request concerning the sale of certain covered information as defined by Nevada law.

The Site does not sell covered information as that term is generally used in Nevada’s privacy law.

Nevada requests may be submitted through the Contact page and labeled:

Nevada Privacy Request

24. International Users

The Site is operated from the United States and is primarily intended for users in the United States.

Information submitted from outside the United States may be transferred to, processed in, and stored in the United States or other locations where our service providers operate.

Those locations may have privacy laws different from the laws in your country.

Do not submit information if transferring or processing it in the United States would violate a legal obligation that applies to you.

25. Third-Party Services and Links

The Site may use or link to third-party services, including:

Email-delivery providers.
Text-message providers.
Hosting services.
Storage services.
Analytics services.
Security services.
Social-media platforms.
Mapping services.
Government databases.
Court-record systems.
Payment or donation services.
Embedded video or document services.

Third parties may collect information under their own privacy policies.

We are not responsible for the privacy practices of an independently operated third party.

Review the third party’s privacy policy before providing personal information.

26. Copyright and DMCA Notices

DMCA communications may contain personal information about the complaining party, copyright owner, alleged infringer, or authorized representatives.

We may disclose a notice, counter-notice, or related communication to the affected user, service providers, legal advisers, courts, government agencies, or others as reasonably necessary to administer the copyright process or comply with law.

Do not use the DMCA email address for general privacy requests.

27. Corrections and Removal Requests

Requests involving published information should follow the Site’s Correction and Removal Policy.

A request should identify:

The page or issue involved.
The specific information at issue.
Why the information is inaccurate, unlawful, private, or inappropriate.
Supporting documents.
The requested correction or resolution.

We may retain a record of the request, supporting documents, our review, and the outcome.

Removal from the Site does not guarantee removal from:

Search-engine caches.
Internet archives.
Social-media posts.
Screenshots.
Downloads.
Third-party publications.
Copies controlled by other people.

28. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, technology, services, or legal obligations change.

The updated policy will display a revised effective or last-updated date.

When a change is material, we may provide additional notice through:

A Site notice.
An account notice.
Email.
Text message.
A request for renewed acceptance.

Your continued use of the Site after an updated Privacy Policy takes effect constitutes acknowledgment of the updated policy, subject to any consent requirements imposed by law.

29. Contacting the Site Administrator

Use the Site’s Contact page for:

Privacy questions.
Account-information requests.
Access, correction, or deletion requests.
Security concerns.
Questions about information practices.
Concerns involving personal information.
Requests to close an account.

Clearly identify the message as a: