How Sun Devil Auto Had A Chance To Be A Hero In This Story And Blew It, 3 Times.

Carvana Says It Is “Looking Into It.” Its Own Records Say Otherwise.

Carvana’s public response states that it is still gathering facts and looking into this matter.

That would be encouraging—if it matched what Carvana was telling me privately.

The documented record shows that Carvana had already denied the claim repeatedly:

July 23, 2026: Carvana denied the claim twice.
July 26, 2026: Carvana denied the claim again.
July 28, 2026: Carvana denied the claim yet again.

In between those denials, Carvana publicly represented that it had communicated with me and was still investigating the facts.

Apparently, “looking into it” means repeatedly denying the claim while publicly suggesting that no decision has been made.

This is not a misunderstanding or a difference of opinion. It is a direct contradiction that can be evaluated by comparing Carvana’s public statement with its own dated communications.

We are publishing the screenshots so that readers do not have to take our word for it.

Carvana Appears Better at Protecting Its Brand Than Addressing Complaints

Carvana appears to devote considerable effort to controlling how customer complaints are presented publicly.

Customers and critics have reported being removed, blocked, or banned from online spaces where Carvana complaints are discussed, including Reddit communities such as r/carvana and r/CarvanaComplaints, as well as Carvana-related Facebook pages and groups.

To be precise, we are not claiming that Carvana directly controls every independently moderated Reddit community or Facebook group. We are alleging that criticism concerning Carvana is routinely restricted or removed across these spaces, and we will publish the screenshots and moderation notices supporting that allegation as they are documented.

That creates a troubling pattern:

Carvana privately denies claims, publicly says it is still gathering facts, and negative customer accounts have a curious habit of disappearing from the places where Carvana’s reputation is being discussed.

Perhaps Carvana is still “looking into” who keeps finding the delete and ban buttons.

Looking Into It Would Be an Improvement

To be clear, I would welcome Carvana genuinely reopening this matter and conducting a fair investigation.

“Looking into it” is better than a complete denial.

But Carvana cannot repeatedly deny the claim in private and then publicly portray itself as an organization that has not yet reached a decision.

The timestamps are clear. The denial messages are clear. The public statement does not match the documented record.

Carvana may be highly effective at protecting its brand.

The question is whether it is equally committed to protecting its customers.

Open complete Fact

For the 3rd time, Carvana doesn't address the having sold the truck to me with a rat having lived in it statements, but talk about length of time before the major issues displayed themselves.

Crooks.

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Carvana denies my claim, says it's been too long, the issue didn't crop up until the last 3 weeks, however I can show this goes back to when they sold it to me. View /rat/ to view the story in that order.

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For the second time, they are denying based on length since the problem, they are not denying selling me a vehicle with a rat in the engine. Read /rat/ to read the story in order.

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PDF of the email to come, but Carvana choose to ignore their obvious part in this disaster.

WeDriveYouUnHappy.com is born. Read the details of the whole story.

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Full transcript coming, with recording.

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If you listen, it's funny, at one point he tells me that he can not continue the call if I am recording the call, while acknowledging that they will continue to record the call.

Good thing we were both in Arizona, and it's a one party consent state. Also, we both concented to being recorded.

We discuss the process, the problems, the 9 calls they promised me which did not happen.

Recording and transcription on it's way.

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I can't drive the truck again this month, so those costs get rolled into the mix.

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After the 5500 in repairs to the engine, I brought it over to AAMCO to have a remanufactured transmission installed in the truck.

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After the engine work of $5500, and the transmission work of $8300, I now need to replace both turbos, as the rat bedding from before I took ownership has destroyed my turbos.

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Sun Devil Auto wrote a letter confirming that this damage was done long ago.

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This the DVI that was performed prior to them cleaning the intake, fixing the egr valves, air filter, valve, and the rest.

Total cost $5500 for these damages.

Notice the air filter, compare that seal around the outside to the photo from their website listing, same color filter showing. While looking at the photo of with the hood up, take a look at the clips for the air box, notice that it's open? Now take a look at the Sun Auto DVI from early 2025, they mention that those clips were not clipped.

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Adding payment, insurance and all costs associated with this truck, as I can not drive it this month due to the damages.

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Transmission was shifting weird, so this is where the major repairs started.

I flushed the transmission fluids.

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Another month the truck won't run, adding payment, insurance, and all costs here.

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Adding the total costs of the truck ownership here.

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Adding all expenses of truck ownership here, as the truck is not usable due to the mechanical issues.

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The truck was unusable so adding all expenses ownership cost.

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Can't drive the truck this month, so adding the ownership costs here.

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The truck is not driveable, adding costs here.

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Adding all costs of ownership, as the truck is not useable.

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I had to purchase a second vehicle, so I could continue to work. Not realizing that Carvana was the cause of my issues, I went back to them. see the Fiat story to learn how this company messed that deal up.

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Truck not useable, adding total costs of owning, as I can't drive the truck due to the mechanical issues.

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in this DVI, we see a few things.

There is a note that the water pump is leaking. The truck had been driven 31,000 miles, and the 150 point vehicle inspection said it was 100% fine.

We also see that the air box wasn't locked shut, and we see that in the photos, and the narrative from the DVI says that.

We also see a photo of the airfilter needing a new one, with some of the rat nesting.

I was not made aware of this, or I would have paid the $100 or whatever for the filter, I always say yes to these things.

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The truck with my trailer, in May of 2025.

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Ever had the shifter cable break on a vehicle? Yeah, neither had I. I'd bet the rat ate this too.

I was driving to a client, and went to back in at a client, when the shift lever moved with no pressure, it had broken. I left the client, suffered some lost work, as well as a hit to my reputation.

I found Sun Devil Auto on Bell Road was able to get me in, I drove up there, and they got me in immediately, and fixed the issue. They did not, unfortunately do a DVI.

###UPLOAD INVOICE###

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This premium truck with every feature under the sun (Heated and cooled seats, remote start, leather seats, etc) was delivered with a cheap set of Walmart floor mats, not disclosed in the listing.

See the quality of the mats provided in the photo.

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The driver backed the truck off their truck, right before I saw the check engine light.

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So on delivery day, the driver was 2 hours late.

While backing my truck off from their truck, the check engine light came on.

I called that out to the driver, he said, "I thought we turned that off for the vehicle inspection." This was said while I was recording with my AI device, and I have the video that shows the actions, from the 3rd floor balcony overlooking the scene.

I will not be making those public, but those are in this database, privately saved, ready for a Judge to hear.

The delivery was to my place in Durham, North Carolina.

The driver told me that if I reject the truck, I have to start all over at the beginning, and wait 2 weeks for my deposit, then I can begin the process again.

He plugged in his code reader, and looked up the codes, and found that it's an EGR valve, which my Chrysler 300 had an issue with the entire time I owned it, and that made it to 598,000 miles.

Turns out it was 2 EGR valves, in the engine, and $5500 worth of work to fix that.

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Purchased

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This is a crop, showing the airbox is unlocked, and that we can see the orange of the airfilter.

6 months later, these are picked up in the DVI from Sun Devil Auto Scottsdale.

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The window sticker for the truck.

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This is carvana's form, claiming to have completed a 150 point inspection of the vehicle.

Notice in the listing, the airbox is not clipped, and one can see the air filter, the same air filter which has shown up over time in photos, adding to the proof that this rat lived in the engine before I owned the truck.

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This is the carfax report.

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