ONE CONSUMER. A PUBLIC RECORD. A REQUEST FOR ANSWERS.INDEPENDENT · SOURCE-LINKED · UPDATED OCT 31, 2026
WeDriveYouUnHappyTHE ACCOUNTABILITY RECORD
Toby’s account / The missed inspections

The rat damage
was there.
What was missed?

Carvana sold me the truck with rat damage I didn’t know about. When it stopped working, I parked it and bought a Fiat. I later took the truck in for repairs. My complaint against Sun Devil Auto is that its inspections missed the damage.

See the evidence ↗Review the inspection questions ↓
A consumer’s account. Original records linked throughout.
EXHIBIT 03 / THE LATER DISCOVERYFROM THE OWNER’S RECORD
A person holding the engine air filter with material the owner identifies as rodent nesting
A filter. Nesting material. Questions.One of the photographs behind my complaint.Original rat-damage account ↗
THE LISTINGTHE INSPECTIONSTHE DISCOVERY ↗
THE PURCHASEOctober 20242016 Nissan Titan XD · Carvana
TWO PAID AAMCO INVOICES$8,916.28Verified invoice payments, before later reimbursements
THE PUBLISHED OWNER DEMAND$140,000Pain and suffering, plus attorney fees · separate demand
01 / WHAT HAPPENED TO ME

I didn’t know about the damage.
I just knew the truck stopped working.

This is the distinction at the heart of my complaint: I didn’t know about the rat damage when I bought the truck. After it stopped working, I parked it and bought the Fiat. The later repair visit did not mark the beginning of the damage. My position is that Carvana sold it to me that way.

01 / THE SALE

Sold with rat damage.

My complaint is that Carvana sold me the 2016 Nissan Titan XD with rat damage already present. I did not know about it when I bought the truck.

The evidence behind that claim ↗
02 / THE BREAKDOWN

I parked the truck.

When it stopped working, I parked it. I still did not know the rat damage was behind the problems I was dealing with.

The full vehicle account ↗
03 / THE FIAT

I bought another car.

I bought the Fiat while the truck was parked. That is why there was a gap before I brought the truck back in to get it fixed.

The historical cost record ↓
04 / THE REPAIR VISITS

Then I took it in.

I later brought the truck in for repairs. My complaint against Sun Devil Auto is that its inspections missed the rat damage.

The missed inspection questions ↓
WHY THE TIMING MATTERS

Discovering the damage later does not mean it started later. My position is that Carvana sold me the truck with the damage already there.

02 / LOOK AT THE RECORD

Before the sale.
After the damage.

My argument is that the rodent problem existed before purchase. Compare the images, then examine the original inspections and repair records.

01
Listing-photo crop

Before the sale

The owner’s annotated crop highlights the airbox and visible orange filter border. It supports his argument about the condition shown in the listing.

Open supporting records ↗
02
Inspection comparison

The earlier inspection

The image cited on the rat page is presented for comparison with the listing. Check the original DVI for its observations, date, and mileage.

Open supporting records ↗
03
Owner’s published photograph

The later discovery

The rat page shows the filter and material the owner identifies as rodent nesting. His argument connects this discovery to the earlier images.

Open supporting records ↗

These photographs are display copies from the owner’s published record, including his annotated listing crop. The images and their interpretation should be read with the original documents; a matching filter color alone does not date rodent activity.

THE SUPPLIED ORIGINALS

Here is what the documents show.

All 21 supplied files, indexed ↗
RecordWhat it establishesRead the source copy
Carvana inspectionThe captured page displays an inspection date of August 14, 2024.Carvana inspection record ↗
Purchase confirmationThe customer-portal record states purchased October 4, 2024.Carvana purchase confirmation ↗
Sun Devil Auto letterDescribes severe long-term rodent damage and says it predates arrival at that facility.Sun Devil Auto letter about long-term rodent damage ↗
Paid AAMCO invoices$761.78 plus $8,154.50 = $8,916.28 across two invoices, before any later reimbursements.AAMCO transmission-service invoice I120493 ↗
AAMCO transmission invoice I120631 ↗
Sun Devil Auto workorder$6,873.88 proposed work. The document says workorder, not invoice.Sun Devil Auto turbo and belt workorder ↗

These are public copies of supplied originals. Private contact/account details and embedded report-access links are removed. The purchase confirmation is a page-one excerpt. Original-file hashes and copy notes appear in the evidence library. The shop letter does not give an exact onset date for the rodent damage.

The red Nissan Titan XD on a Carvana delivery carrier
Delivery photograph supplied by Toby.
OCTOBER 4, 2024 / THE START OF THE RECORD

The delivery is on camera.

The purchase confirmation, delivery photographs, dashboard photograph, and delivery video belong beside the later inspection and repair records.

See the delivery photographs & video ↗
03 / CARVANA’S RESPONSE TRAIL

The evidence.
The denials.
The unresolved question.

How does Carvana address the evidence that I say shows rat damage was present when it sold me the truck, even though I discovered it later?

MY CENTRAL CONTENTION
“They have NEVER denied the rat in the engine.”

— Toby, describing Carvana’s handling of his claim

Toby says Carvana relied on elapsed time when denying his claim without denying the underlying rat issue. That is his characterization of the responses. Read those responses and the evidence together.

This statement is the owner’s account; a non-denial does not establish an admission of liability.

  1. 01

    The first denial

    The owner’s published account of Carvana’s initial response.

    Read response notes ↗
  2. 02

    The second response

    The follow-up record and the owner’s commentary.

    Read response notes ↗
  3. 03

    The denial continues

    Read the response trail beside the underlying evidence.

    Read response notes ↗
04 / ALSO IN THIS RECORD
SUN DEVIL AUTO / INSPECTIONS & REPAIRS

The inspections missed it.
I’m asking why.

My complaint against Sun Devil Auto is that its inspections missed the rat damage. When I later brought the truck in for repairs, I had already parked it and bought the Fiat. I want the inspection records, airbox observations, and later repair findings examined together: what should have been found, and when?

Read the original Sun Devil Auto account ↗
05 / THE CHRONOLOGY

Follow the sequence.

Selected events from the published record. Filter by company to examine its role in the story.

8 events shown

  1. The listing and delivery

    The owner points to an open airbox in the listing photo and reports a check-engine light during delivery on October 4. These are the starting points of his pre-existing-condition argument.

    Listing comparison & delivery account ↗

  2. Shifter cable failure

    The owner reports a shifter cable repair at Sun Devil Auto on Bell Road. His proposed link to rodent damage is an inference, not an established finding.

    Read the source account ↗

  3. An opportunity to identify the damage

    The supplied earlier Sun Devil Auto report and photo-detail capture are now linked. The filename says March 2025, while the companion panel shows a June 26, 2025 photo-creation timestamp. These source labels are kept distinct.

    Original inspection record ↗

  4. I parked the truck

    The owner says he did not yet know about the rat damage. When the truck stopped working, he parked it rather than immediately bringing it back for repairs. An exact date is not assigned to this step here.

    The owner’s vehicle account ↗

  5. I bought the Fiat

    With the truck parked, the owner bought a Fiat. He later took the truck in to get it fixed. This sequence explains the gap between the sale and the later repair visits; it does not mean the damage began at those later visits.

    The owner’s vehicle account ↗

  6. The shop’s long-term damage letter

    The supplied Sun Devil Auto letter references the truck arriving on June 24 with lack of power and a check-engine light. It describes severe long-term rodent damage that appeared to predate arrival at the facility. The owner connects this with the earlier sale and inspection evidence.

    Review the photographs & documents ↗

  7. Transmission invoice paid in full

    The supplied AAMCO invoice is dated July 9, 2026 and records $8,154.50 paid: $3,000 on July 1 and $5,154.50 on July 9, with a zero balance. This records a cost; it does not allocate liability.

    Invoice-linked Fact ↗

  8. Claim denials and the unresolved question

    The owner’s published entries describe repeated Carvana denials based on elapsed time. He says Carvana has never denied the rat issue itself. The linked responses and underlying evidence should be read together.

    Denial record & owner commentary ↗

These entries summarize the owner’s account. Dates with conflicting source descriptions are identified; chronology alone does not establish responsibility.

06 / THE FINANCIAL RECORD

Real costs.
A visible ledger.

The historical ledger below preserves the October 28, 2026 source snapshot, before subsequent reimbursements. The categories include purchases, estimates, and owner-assessed losses.

HISTORICAL GROSS COSTS / USD / OCTOBER 28, 2026
Category & basisAmount
Direct financial costThe source ledger includes repairs, a turbo replacement quote, and a $23,000 second-vehicle purchase entry. This is not a paid-repairs-only total.$45,205.36
Lost work / job costOwner-reported lost work.$925.00
Reputational damage costOwner-assessed reputational loss.$1,850.00
Other costThe source includes recurring ownership costs during reported loss of use.$16,277.70
Historical gross total$64,258.06

Before later reimbursements. A payment has since been reported by the owner. Its amount and the resulting net balance have not been added to this historical snapshot. These figures do not allocate an amount to either company.

Read the source notes behind these figures

The $45,205.36 direct-financial-cost category includes a turbo quote and a $23,000 second-vehicle entry. It is not a paid-repairs-only total. The published owner demand is separate from this ledger.

The engine-work narrative says approximately $5,500; the Fact ledger records $5,700. The newly supplied AAMCO service invoice confirms $761.78 paid. The $805.07 figure in the earlier ledger is a separate repair-authorization amount on that invoice. The turbo figure of $6,873.88 is described as an estimate. The Fiat purchase is described as $20,000 on the rat page and $23,000 in the Fact ledger.

The earlier inspection has conflicting dates among the narrative, titles, and filenames. The shifter repair is dated January 25 in the Fact and January 29 in the narrative. The original documents should be checked before relying on an exact date or amount.

Original story, ledger & attachments ↗
FOLLOW THE ORIGINAL RECORDS

The company.
The documents.
The local history.

Company records identify the sale, the service locations named in the supplied documents, and their supporting files. An unrelated location is not implicated by this record.

01CarvanaCompany record & supporting documents02Sun Devil AutoCompany record & supporting documents03The rat-damage accountPhotographs, comparisons & source documents
07 / JOURNALISTS, CONSUMERS & COMPANY RESPONSES

Don’t take my word for it.
Follow the record.

My account: Carvana sold me a truck with rat damage I did not know about. The truck stopped working, I parked it and bought a Fiat, and I later returned for repairs. My Sun Devil Auto complaint concerns inspections that missed the damage.

Request an interview ↗

The evidence library contains public copies of the supplied originals. Earlier response entries without the original correspondence are marked as account summaries. Seek each company’s response directly when reporting.

  1. 01
    The full consumer account ↗The purchase, claim, ledger, and linked attachments.
  2. 02
    The evidence behind the complaint ↗Listing comparison, inspection references, and later photographs.
  3. 03
    The Sun Devil Auto account ↗Inspection and communication questions within the same vehicle history.
  4. 04
    Corrections & company responses ↗Identify the statement, provide the source, and put the response on record.
08 / PEOPLE IN THE SAME BOAT

Tell us what happened.
Put your experience on record.

Had a similar experience with Carvana or Sun Devil Auto? Leave your name and contact information, describe what happened, and add the records you have. Your submission goes into private review.

01 / Your contact details

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02 / Your experience
Which company was involved? *
Add vehicle, dates, losses & company response
03 / Evidence & permissions

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Your records make it stronger.

Share your Carvana or Sun Devil Auto experience through the private intake above. Include dates, invoices, photographs, and correspondence so the account can be reviewed.

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EVIDENCE / DISPLAY COPY