Carvana Corporate

# About Carvana

**Carvana Co.** is a publicly traded online used vehicle retailer headquartered in **Tempe, Arizona**. Founded in 2012, the company pioneered an e-commerce model for buying, financing, trading, and selling used vehicles entirely online, with home delivery and its well-known multi-story "Car Vending Machines." Today, Carvana serves customers throughout the United States and has sold millions of vehicles through its online platform.

## Why Carvana Has a Page on WeDriveYouUnHappy

This page exists to document and organize publicly submitted customer experiences involving Carvana. Our goal is not to attack any company or discourage legitimate commerce. Instead, we seek to create a centralized repository where consumers, journalists, regulators, attorneys, investors, researchers, and Carvana itself can review documented experiences submitted by vehicle owners.

Every company receives customer complaints. What matters is how those complaints are handled. We believe that transparency benefits everyone by allowing patterns to be identified, encouraging accountability, and helping consumers make informed purchasing decisions.

## What You'll Find Here

This page may include:

* Customer stories
* Verified factual timelines
* Repair histories
* Vehicle-specific issues
* Corporate communications
* Warranty and service experiences
* Financial impacts reported by owners
* Photographs and supporting documents
* Publicly available corporate and regulatory information
* Contact information for corporate offices and customer escalation channels

Each story represents the experience of its individual author unless otherwise indicated.

## Our Review Process

WeDriveYouUnHappy is an information platform. We encourage submitters to provide documentation supporting their claims whenever possible, including repair invoices, inspection reports, photographs, correspondence, recordings where legally obtained, and other relevant evidence.

Content may be reviewed for compliance with our publication standards before it becomes publicly visible. Where applicable, factual claims may be linked to supporting documentation.

## Accuracy and Fairness

We strive to distinguish documented facts from personal opinions. Supporting evidence is identified whenever available, and corrections or updates may be made as new information is received.

If Carvana or any individual identified on this page believes information is inaccurate or incomplete, we welcome factual corrections and supporting documentation through our contact process.

## A Resource for Consumers

Purchasing a vehicle is one of the largest financial decisions many families make. By collecting real-world experiences from consumers, WeDriveYouUnHappy aims to provide additional information that may not otherwise be available during the shopping process.

Our mission is simple:

**Document experiences. Preserve evidence. Promote transparency. Help consumers make informed decisions.**

Carvana's official website is available at **https://www.carvana.com**, where prospective customers can learn about the company's products, services, and policies.