I bought a Nissan Titan from Carvana, why I tell you not to purchase from Carvana.com

The Story As I Tell It

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## Purchasing a Tow Vehicle

After purchasing a travel trailer, I needed a truck capable of towing it. I initially purchased a 2021 Nissan Titan gasoline model, which performed well and met my needs.

That truck was later totaled in Kentucky during a rainy-day accident. After searching for a replacement, I purchased a **2016 Nissan Titan XD Platinum Reserve Diesel** from Carvana in October 2024. This timeline documents the events that followed.

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## October 4, 2024 — Vehicle Delivery

The Carvana delivery arrived more than two hours later than scheduled.

Upon inspection, I noticed that the original premium floor mats had been replaced with inexpensive aftermarket mats.

While the driver was backing the truck off the transport trailer, the **Check Engine Light illuminated**. The driver stated:

> "I thought we turned that off for the inspection."

Look closely at that photo, see the RPM is around 600, and then notice all of those lights that are on, including the check engine light? Also notice the truck in front of the windshield, looks like the Carvana Truck from the first photo.

This statement was captured by my personal AI recording system, and additional video evidence exists from my apartment building. These recordings are being preserved as evidence and are not being publicly released at this time.

The driver connected a diagnostic scanner and advised that the fault appeared to be related to the EGR system, estimating a repair cost of approximately $500.

Although Carvana offered a seven-day return policy, exercising that option was not practical. Returning the vehicle would have required waiting several weeks for my deposit to be refunded before beginning another purchase, while I was preparing to relocate from Durham, North Carolina, to Phoenix, Arizona.

Additionally, the return policy contains a mileage limitation. While attempting to diagnose and resolve the issue, I exceeded that mileage limit on the second day of ownership.

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## December 13, 2024 — Cross-Country Move This is a test.

I traveled to Vermont before towing my travel trailer to Arizona.

During the trip, I observed that the truck's fuel gauge indicated "Empty" after approximately **16 gallons** had been used, despite the truck having a **26-gallon fuel tank**. As a result, I was stopping for fuel approximately every 90 miles despite significant fuel remaining in the tank.

This condition existed despite Carvana advertising that the vehicle had passed its multi-point inspection.

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## December 29, 2024 — Arrival in Phoenix

I arrived in Phoenix after completing the cross-country move.

Throughout the trip, I continued refueling far more frequently than necessary because the fuel gauge consistently indicated an empty tank with approximately ten gallons of fuel still remaining.

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## January 29, 2025 — Shifter Cable Failure

###Add Invoice ###

Approximately two months after arriving in Phoenix, the truck's shifter cable failed.

The repair was completed by Sun Devil Auto on Bell Road in Phoenix.

Based on later findings of rodent damage within the engine compartment, I now believe this failure may have been related because the shifter cable passes through the area where the rodents had nested.

No Digital Vehicle Inspection (DVI) documenting evidence of rodent activity appears to have been performed during this repair.

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## June 28, 2025 — Digital Vehicle Inspection

A Digital Vehicle Inspection documented that the engine air filter appeared to be the same filter installed when I received the vehicle.

Based on photographs and later review by automotive professionals, the filter appeared to have been in service for an extended period and showed significant deterioration.

The inspection also documented evidence consistent with rodent activity in the engine compartment.

The truck had been driven regularly since purchase, making it unlikely that the substantial nesting material later discovered had accumulated solely during my ownership.

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## October 18, 2025 — Purchase of Second Vehicle

Because the Titan had become increasingly unreliable, I purchased a Fiat 124 Spider from Carvana.

This purchase was made to maintain reliable transportation while determining the extent of the truck's mechanical problems.

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## May 1, 2026 — Maintenance and Limp Mode

The truck was serviced at Cobblestone, where the rear differential fluid, coolant, engine oil, and fuel filter were replaced.

Immediately following this service, the truck entered limp mode.

I parked the vehicle for approximately two weeks while searching for a qualified technician capable of diagnosing the issue.

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## May 8, 2026 — Transmission Service

Because the transmission began shifting abnormally, I brought the truck to AAMCO in Scottsdale.

A complete transmission service was performed at a cost of **$761**.

The service did not correct the transmission issues.

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## June 26, 2026 — Major Engine Inspection

Based on a recommendation, I took the truck to Sun Devil Auto on Frank Lloyd Wright Boulevard in Scottsdale.

Their Digital Vehicle Inspection documented significant findings, including:

* A damaged and split engine air filter.
* A softball-sized collection of rodent nesting material inside the engine intake system.
* Evidence of extensive rodent intrusion.

Repairs to address the engine damage totaled approximately **$5,500**.

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## July 1, 2026 — Transmission Replacement

Following the engine repairs, I returned the truck to AAMCO.

The transmission required replacement with a remanufactured unit at a total cost of **$8,154.50**.

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## July 9, 2026 — Additional Mechanical Failure

### Add Photo of Truck On Tow Truck ###

After picking up the truck, I drove it for approximately one day.

The vehicle remained underpowered and continued exhibiting mechanical problems.

Shortly thereafter, a pulley failed, causing the drive belt to come off.

I contacted Sun Devil Auto, and the truck was towed back to their facility.

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## July 23, 2026 — Turbocharger Damage

I was informed that both the upper and lower turbochargers require replacement.

The estimated repair cost is **$6,873.88**.

At this stage, my documented out-of-pocket costs exceed **$40,000**, excluding lost income, business interruption, diminished vehicle value, and reputational damages.

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# Attempts to Resolve the Matter

For approximately nine months, I repeatedly attempted to resolve these issues directly with Carvana.

During that time, I communicated through telephone calls, emails, and written correspondence requesting that my concerns be reviewed by personnel authorized to resolve the matter.

Copies of these communications, together with supporting documentation, will be added to the evidence section of this website.

The Contact Carvana section also contains the corporate contact information I collected while attempting to reach the appropriate department.

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## July 22, 2026 — Executive Escalation

After locating Carvana's online chat system, I communicated with a representative named Sophia, who arranged for a call from the Executive Team at **1:30 PM on July 22, 2026**.

No call was received at the scheduled time.

At **1:47 PM**, I called Carvana and was eventually transferred to the Executive Team.

A recording of this conversation has been preserved and is included within the evidence section.

During the conversation, I advised the representative that my business telephone system records calls. The representative stated that he could not continue the conversation if I recorded it, despite Carvana also recording the call.

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## July 22, 2026 — Executive Team Communications

**5:04 PM:** My assigned case manager contacted me.

This conversation was also recorded and preserved as evidence.

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## July 23, 2026 — Claim Denied

I received written notification that Carvana had denied my claim.

Following that decision, I began publishing the documentation, evidence, and timeline associated with this matter on WeDriveYouUnhappy.com so that the events and supporting records could be made publicly available.